Terms of service

These terms govern your use of TrainAlone, the website at trainalone.gotovps.fr and the web app (together, the service). The service is published by GO TO AGENCY, a French SAS based in Dijon, France (we, us). The legal notice gives our registration details.

By creating an account you accept these terms and our privacy policy. If you do not accept them, do not use the service.

TrainAlone is a training log you fill in by voice or text. It turns what you say or paste into exercises, sets, repetitions and loads, builds a training program from a short questionnaire, places your sessions in a calendar and shows your progress.

Some features rely on automated processing, including AI models. They can misunderstand a word or a number: check what is logged before you rely on it. You can edit or delete any entry.

• You must be at least 16 years old to create an account.
• Give accurate information and keep it up to date.
• Keep your password to yourself. You are responsible for what is done with your account; tell us at once at [CONTACT EMAIL] if you think someone else has access to it.
• One account per person. Accounts cannot be sold or transferred.

You can sign in with an email and password or, when available, with your Google account. You can close your account at any time from your Profile.

TrainAlone is not a medical device and does not give medical advice. Programs are generated automatically from your answers and general training principles. No coach or health professional reviews them.

• See a doctor before you start or change a training program, especially if you have a medical condition, an injury, are pregnant or have not trained for a long time.
• Learn the correct technique, warm up, and choose loads you control. The exercise guides are general illustrations, not personal coaching.
• Stop at once if you feel pain, dizziness or shortness of breath, and seek medical help if needed.

You decide what you do in training and how. To the extent the law allows, we are not responsible for injuries caused by the way an exercise is performed.

The Free plan costs nothing and includes monthly limits (for example minutes of dictation and generated programs), shown in the app. We may change these limits; we tell you in advance when a change reduces them.

The Pro plan is a subscription. Until it opens to the public, every account is on the Free plan. When it is available:

• the price, the billing period and any launch offer are shown before you pay, including applicable taxes;
• payment is handled by Stripe; we never see or store your card number;
• the subscription renews automatically at the end of each period until you cancel it;
• you can cancel at any time from your Profile; Pro stays active until the end of the period already paid, and no further payment is taken;
• if we change the price, we tell you at least 30 days before it applies to you, and you can cancel before then.

If you are a consumer, you have 14 days from the day you subscribe to Pro to withdraw, without giving a reason. To withdraw, send a clear statement to [CONTACT EMAIL] (for example: I withdraw from my TrainAlone Pro subscription taken on [date]).

When you subscribe, you ask for Pro to start right away, before the 14 days are over. If you then withdraw, we refund what you paid within 14 days, minus an amount proportionate to the time Pro was active before you told us, as the French Consumer Code allows.

Your sessions, notes, transcripts and measurements remain yours. You allow us to store, process and display them only as far as needed to run the service for you, for as long as your account exists.

We do not sell your content, we do not show it to other users, and we do not use it to train AI models. You can export it or delete it at any time from your Profile.

Do not use the service to break the law or to harm others. In particular, do not:

• try to access other accounts, our servers or data that is not yours;
• probe, scan or overload the service, or get around its limits and security;
• copy the service or its content in bulk, by automated means or otherwise;
• resell or rent access to the service.

We may suspend an account that breaks these rules. Unless the breach is serious or urgent, we warn you first and give you time to fix it.

The service, its software, design, texts, exercise illustrations and the TrainAlone name and logo belong to GO TO AGENCY or its licensors. These terms give you a personal, non-exclusive right to use the service; they do not transfer any other right.

We work to keep the service available and your data safe, but we cannot promise it will never be interrupted: maintenance, updates or incidents can make it unavailable for a while.

The service evolves. We may add, change or remove features. If a change removes something important you pay for, we tell you in advance and you can cancel.

Nothing in these terms limits the rights consumers have under the law, nor our liability for death or personal injury caused by our fault, for gross negligence or for wilful misconduct.

Within those limits, we are responsible only for direct damage caused by a breach of these terms. We are not responsible for damage caused by your equipment, your internet connection, third-party services you connect (such as Google or Strava), or the way you train. Keep an export of the data that matters to you.

You can delete your account at any time from your Profile. Your data is then deleted as described in the privacy policy. An active Pro subscription is cancelled at the same time.

We may close an account that seriously or repeatedly breaks these terms, after notice unless the situation is urgent. If we stop the service altogether, we tell you at least 60 days in advance so you can export your data, and refund any period paid and not used.

We may update these terms, for example when the service or the law changes. For any significant change we tell you by email or in the app at least 30 days before it applies. If you do not agree, you can close your account before that date; if you keep using the service after it, the new terms apply.

These terms are governed by French law. If you are a consumer living in another country of the European Union, you also keep the protection of the mandatory rules of that country.

If you have a complaint, write to us first at [CONTACT EMAIL]: most problems are solved this way. If we cannot agree, consumers can refer the dispute free of charge to the consumer mediator [CONSUMER MEDIATOR]. You can also go to the competent court.

GO TO AGENCY, [REGISTERED ADDRESS]. Email: [CONTACT EMAIL].